Refund Policy

1. Free savings report

The free savings report has no charge, so no refund applies. It does not convert into a paid plan unless you choose one.

2. Monthly plans

Monthly plans are billed in arrears for the tracked cloud spend of the previous month. Because you pay after the month is used, cancelling stops future invoices and there is normally nothing to refund.

3. Billing corrections

If an invoice is based on the wrong tracked spend, for example because an account was counted twice or a disconnected account was still included, tell us within 60 days of the invoice date. We will recalculate it and refund or credit the difference.

4. Annual agreements

For annual Cirrus agreements paid in advance, you may cancel within the first 30 days for a full refund. After 30 days, the agreement runs to the end of its term unless the agreement itself says otherwise.

5. Service failures

If the service is unavailable for an extended period because of a fault on our side, we will credit the affected days on your next invoice, on request.

6. How to request a refund

• Write to us through the Contact us page and choose the billing question topic.
• Include the invoice number and the reason for the request.
• Approved refunds are paid to the original payment method within 10 business days.